1. Where are you located?
305 Broadway, Suite 401, New York, NY 10007.
 
2. What are your hours?
8:30 AM - 5:00 PM, Monday to Friday.
 
3. Which trains can I take?
The
1, 2, 3, A, C, J, Z to Chambers St,4, 5, 6 to Brooklyn Bridge,R, W to City Hall.
 
4. Is parking available nearby?
Yes, however it can be expensive. We recommend using public transportation.
 
5. What is a translation?
A translation converts the text of a document from one language to another.
 
6. What types of documents do you translate?
Everything. Examples include diplomas, transcripts, birth, marriage and death certificates, legal papers, medical documents and bank statements.
 
7. Can you really translate documents from every language?
Yes, we can.
 
8. Can you also translate documents from English into other languages?
Yes, we can.
 
9. Are your translations certified?
All of our translations are certified and notarized. They are accepted everywhere.
10. What is an evaluation?
An evaluation shows what your foreign education is equal to in the United States.
 
11. Which types of evaluations do you offer?
The Diploma/Degree evaluation lists each academic credential, the institutions you studied in, the dates of graduation and the US equivalent. The Course-by-Course evaluation includes all of the information found in the Diploma/Degree evaluation and also lists all college-level courses, credits, grades and the final GPA.
 
12. Which type of evaluation should I choose?
If you will be using your evaluation for employment, immigration, cosmetology or military purposes, a Diploma/Degree evaluation is generally required. Some institutions may require a Course-by-Course evaluation. If you plan to continue your education in the United States, or are applying for Teacher Certification or other type of professional license, you will most likely need a Course-by-Course evaluation.
 
13. Which credentials do you evaluate?
We evaluate high school (secondary) and university-level credentials. We do not assess trade and professional qualifications. The following documents are typically excluded from an evaluation report: Trade qualifications; Military training; Second language training including ESL programs; Professional licenses or titles such as Chartered Accountant; Apprenticeships; Work or life experience; Continuing education courses; Non-credit professional development courses; Courses or programs taken at non-recognized (non-accredited) institutions.
 
14. What documents should I submit to apply for evaluation?
Please provide all ORIGINAL diplomas and ORIGINAL transcripts (mark sheets) as issued by your educational institution. Documents should be submitted in the original language. If your documents are not in English, we will also need official word-for-word translations. Globe can provide translations for a modest fee.  For more information regarding document requirements please check: https://www.globelanguage.com/countries.php
 
15. Will my original documents be returned to me?
Yes. If you are coming to our office, we will scan your originals and give them back to you right away. If you are applying by mail, please choose our Express Mail option for safe return of your originals. Globe will only mail original documents by Express Mail. Please note the documents mailed directly to Globe from academic institutions become the property of Globe and cannot be returned.
 
16. Will Globe contact my school?
Globe uses a variety of methods to determine authenticity of the documents submitted to us. We reserve the right to contact your school directly for verification. We also reserve the right to request additional documentation, including official transcripts sent to us directly from your institution. Any fees incurred in the process of verification are the responsibility of the applicant.
 
17. What happens if Globe determines that documents are forged?
If documents are determined to be forged, altered in any way, or have been issued by a diploma mill, the application will be cancelled and fees will not be returned. All documents become property of Globe.
 
18. How long does an evaluation take?
Our standard processing time is 10 business days. Rush services are also available. In the event that we must contact an academic institution or request additional information, the evaluation will be placed on hold until the necessary information is received.
 
19. Are Globe evaluations accepted everywhere?
Globe evaluations are widely accepted by educational institutions, employers, city, state and federal civil service departments, boards of cosmetology and by the United Stated Department of Homeland Security, Citizenship and Immigration Service (CIS). We advise you to check with your institution to determine exact requirements.
 
20. Is Globe Language Services Inc. a recognized evaluation agency?
We are a Member of the National Association of Credential Evaluation Services (NACES).  www.naces.org   Globe Language Services is a Charter Member of the Association of International Credential Evaluations (AICE) and was an Endorsed Member of AICE until June of 2022.

21. Can I pay online and submit my documents electronically?
If you are applying for Translation, yes. If you are applying for Evaluation, we will need to see your ORIGINAL documents.  (In certain cases, when it is possible for us to verify documents online, you may be able to submit them electronically. Please see our document requirements for more information.). You can also use our Get a Quote form to upload your documents and wait for a response from one of our representatives.
 
22. Can I come to your office in person?
Absolutely! We are open Monday-Friday from 8:30AM to 5PM. No appointment necessary.
 
23. I cannot come to your office in person. Can someone else come on my behalf?
Yes. Please make sure that person is familiar with your documents, personal information and with which services you are requesting.
 
24. What types of payment do you accept?
Credit or debit cards and money orders. If you are coming to our office, you may also pay with cash.  For payments in the office, the cardholder must be present.  You cannot use someone else’s card if that person is not present. For online transactions, Globe Language Services reserves the right to request additional information to prevent fraudulent transactions.
 
25. What is your refund policy?
Refunds can only be issued in cases of overpayment. In all other cases fees are non-refundable.
 
26. Can I request a copy of an evaluation / translation I've already done?
Yes. If you've done an evaluation / translation within the last 10 years, you may apply for as many duplicates as you wish. Globe reserves the right to refuse to issue a duplicate for any reason.
 
27. I have more questions, what do I do?
Send your questions through Get a Quote form, call us at 212-227-1994 or come to our office.